Cancellation & Order Modification at Paddle Life Co.

Act Fast — Production Starts Quickly

At Paddle Life Co., every order is custom-made just for you. Because our products move from order to production quickly, our window for cancellations and modifications is limited. Please read the following carefully so you know exactly what to expect.

Cancellation Window

If you need to cancel your order, you must contact us as soon as possible — ideally within 12 hours of placing your order. Our production process begins within 2-3 business days of order confirmation, and once production has started, we are unable to cancel the order or issue a refund for cancellation requests.

To request a cancellation, email us immediately at [email protected] with your order number and the subject line "Cancellation Request." We will do our best to accommodate your request if production has not yet begun.

Order Modifications

Need to change a size, color, or design on your order? Similar to cancellations, modification requests must be submitted before production begins. Once your item has entered the print queue — which can happen within the 2–3 business day production window — we are unable to make changes to the order.

To request a modification, please email [email protected] as soon as possible with your order number and the details of the change you need.

After Production Has Begun

Once your order is in production, it cannot be cancelled or modified. If your completed order arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy for information on how we'll make it right.

Need Help?

We understand that mistakes happen and plans change. If you're unsure about your order status or need to reach us urgently, don't hesitate to contact our support team at [email protected]. We'll always do our best to help where we can.