Return & Refund Policy for Paddle Life Co. Orders
Our Commitment to You
At Paddle Life Co., we want every paddler to be completely stoked about their purchase. Because all of our products are custom-printed on demand specifically for you, we operate under the following return and refund guidelines. Please read them carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, with a printing defect, or if you received the wrong item entirely, we will make it right — no questions asked. Please contact us at [email protected] within 30 days of delivery with the following information:
- Your order number
- A clear photo showing the issue
- A brief description of the problem
Once we review your request, we will offer either a replacement item or a full refund in USD, at our discretion based on the situation.
Returns for Sizing or Change of Mind
Because every item is made to order, we are unable to accept returns or offer refunds for reasons such as incorrect size selection, change of mind, or buyer's remorse. We strongly encourage all customers to review the size charts provided on each product page before purchasing. If you have any sizing questions before you order, please email us at [email protected] — we're happy to help.
Refund Processing
Approved refunds will be issued in USD to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Governing Policy
This Return & Refund Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States. By making a purchase from Paddle Life Co., you agree to the terms outlined in this policy.
Questions?
If you have any questions or concerns about your order, please don't hesitate to reach out to our team at [email protected]. We're real people who love paddling just as much as you do, and we're here to help.